Where to send:
Please package product securely and send to:
Kenko Tokina USA, Inc.
7642 Woodwind Drive
Huntington Beach, CA 92647
What to send with product:
A copy of your Sales Receipt from an AUTHORIZED Kenko Tokina USA Dealer and the original un-expired Kenko Tokina USA, Inc. (or Tokina Optical Corp) warranty card you received when you purchased the product, and a short note explaining the problem you are experiencing with the product.
We will cover return shipping for warranty repairs only to an address within the United States, by UPS ground service. If repaired product has to be returned outside of the 50 United States, the customer is responsible for return shipping costs, including but not limited to customs duty and V.A.T. in the country of destination. Customers residing outside of the United States should contact us for shipping charges which are payable in advance in U.S. dollars.
Repaired products are insured for their replacement value at no additional charge.
Please follow the same procedure outlined above. You will receive an estimate in the mail or you may request an estimate by email. Return shipping charges are included in the repair estimate.
Service in Europe
For service in Belgium, Denmark, Finland, the Netherlands, Norway, and Sweden, contact:
1333 HA Almere
Fax: +31 (0) 36 53 0 55 61